Your satisfaction matters to us. Here's everything you need to know about our refund process and customer protection policies.
We stand behind our products and want you to be completely satisfied with your purchase. Our refund policy is designed to be fair and straightforward while protecting both customers and our business.
Due to the custom nature of our products, all sales are carefully reviewed to ensure quality before shipping. Please read this policy completely before placing your order.
Products with printing errors, incorrect information, or physical damage during production.
If you receive a completely different product than what you ordered.
Items damaged during transit (must be reported within 7 days of delivery).
Incorrect information provided during order, or change of mind after production starts.
Damage from regular use after delivery and acceptance of the product.
Certain situations may qualify for partial refunds or store credit - contact support for review.
Reach out to our customer service team with your order number and detailed description of the issue.
Send clear photos showing the issue, along with any relevant documentation or proof.
Our team will review your case within 24-48 hours and determine if it qualifies for a refund.
If approved, we'll process your refund or offer an alternative solution like a replacement or store credit.
Report shipping damage or immediate quality issues
Maximum time to request a refund from purchase date
Processing time for approved refunds
Bank processing time for refund to appear in your account
Response Time: We typically respond to refund requests within 24 hours during business days. For urgent issues, please mark your message as high priority.
Our customer service team is here to help you understand our refund policy and assist with any issues.