Discussion: More Questions on the Duplicate Order and Defect Policy
Building on our previous discussions about duplicates, I wanted to address the specific issue of "what happens if one card is good but the other is not?" This is a rare situation with batch printing, but it can happen. Does the vendor replace just one card, or the whole set? And what should you do if you notice a difference between your "primary" and "duplicate" cards? Let’s talk about duplicate defect policies.
First off, a reputable vendor should stand by both cards. If you can provide a photo showing a clear defect on one of the cards (like a bubble in the laminate or a misaligned hologram), they should offer a replacement for that card at no extra cost. It’s another reason why it’s so important to use one of our recommended shops.
What to Do if Your Duplicate has a Defect
- Document the Issue: Take clear, high-resolution photos of the defect, and if possible, a side-by-side photo with the "good" card for comparison.
- Contact Support Immediately: Don’t wait. Reach out to the vendor’s customer service team as soon as you notice the problem.
- Be Clear and Professional: Explain exactly what the issue is and ask for a replacement. A polite and professional email will always get a faster and more positive response.
In my experience, batch printing usually means both cards are identical in quality. However, it’s always a good idea to inspect both cards as soon as they arrive. Have any of you had a situation where one card in a duplicate order was defective? How did the vendor handle it? Let’s share our "partial replacement" stories and help everyone know what to expect.