Discussion: Is a Duplicate Order Actually Possible and How to Handle Defects?
Building on our previous discussions about duplicates, I wanted to address the specific issue of "what happens if one card is good but the other is not?" This is a rare situation with batch printing, but it can happen. Does the vendor replace just one card, or the whole set? And what should you do if you notice a difference between your "primary" and "duplicate" cards? Let’s talk about duplicate defect policies and how to get replacements.
First off, a reputable vendor should stand by both cards. If you can provide a photo showing a clear defect on one of the cards (like a bubble in the laminate or a misaligned hologram), they should offer a replacement for that card at no extra cost. It’s another reason why it’s so important to use one of our recommended shops. Let’s talk about the recovery process.
What to Do if Your Duplicate has a Defect
- Document the Issue Clearly: Take clear, high-resolution photos of the defect, and if possible, a side-by-side photo with the "good" card for comparison.
- Contact Support Immediately: Don’t wait. Reach out to the vendor’s customer service team as soon as you notice the problem.
- Be Professional: Explain exactly what the issue is and ask for a replacement. A polite and professional email will always get a faster and more positive response.
In my experience, batch printing usually means both cards are identical in quality. However, it’s always a good idea to inspect both cards as soon as they arrive. Have any of you had a situation where one card in a duplicate order was defective? How did the vendor handle it? Let’s share our "partial replacement" stories and help everyone know what to expect.
